• News
  • December 24, 2013



Many residents in Toronto and throughout Ontario are still struggling without power, three days after the worse ice storm in the City’s history. Although crews are working around the clock to restore electrical power to thousands of residents.  In Toronto, 115,000 households were still without any power this morning.

Hydro utilities in impacted areas are working to get the power back on as soon as possible. In addition hydro crews from less affected areas of the province are being brought in as they become available to help restore power as quickly as possible.

Here are a few tips to keep you and your loved ones safe after the ice storm.

Safety Tips:

When walking, watch out for branches or power lines that could break or fall due to the weight of the ice.

Don’t touch or get close to any fallen power lines. This could be very dangerous. If you see a downed power line, please report it to Toronto Hydro at 416-542-8000.

Residents outside Toronto can call Hydro One at 1-888-664-9376.

For Powerstream, call 1-877-777-3810.

If you have damage to your home, from downed trees or need to report icy conditions,

call the City at 3-1-1.

Food, Water, Warmth and Rest:

Vulnerable residents in the City of Toronto and those who need assistance can access food, water, warmth and rest are encouraged to reach a Warming Centre.

The closest Centre in Ward 11 and Ward 12, here in York South-Weston, is:

12 Division – 200 Trethewey Drive (Trethewey and Black Creek). It is open 24 hours a day.

In addition, you could consider the next closest locations:

Joseph P. Piccininni Community Centre, 1369 St. Clair Ave. West (St. Clair and Caledonia)

Driftwood Community Centre, 4401 Jane St. (between Finch and Steeles)

If you are sick or injured:

In case of non-emergency illness or injury, patients can:

- contact family doctor or nurse practitioner.

- Call Telehealth Ontario at 1-866-797-0000 for general health questions. Telehealth provides free access to a registered nurse – 24 hours a day, seven days a week.

- Head to a local Walk-In Clinic

- Community Care Access Centre clients who use home oxygen and have concerns can call 310-2222 (no area code required) for assistance.

Candle safety
• use a sturdy holder 
• make sure glass shade higher than flame to protect against loose clothing becoming ignited
• position candle away from combustibles
• blow out the flame when you leave the room
• keep lighters, matches and candles away from children

Carbon monoxide and smoke detectors
• ensure that the batteries are working

• avoid operating propane, natural gas or charcoal barbecues indoors – if not properly vented, using them will create a carbon monoxide (CO) hazard
• ensure that your stove is clear of combustibles and is turned off or unplugged to avoid a fire when the power comes back on
• leave kettles and other small appliances unplugged

• ensure the fireplace screen is in place if burning fuel in a fireplace 
• avoid burning trash or paper in a fireplace, as flaming paper can travel up the chimney and land on your roof 
• provide at least one metre of clearance from combustibles for an electric space heater 
• do not use stove, barbecue or camping gear for heating your home, as they create a CO and burn hazard

Power outage
• do not operate generators inside home, garage, or near windows or vents where exhaust could migrate indoors
• refuel outside and after generator has cooled
• use a flashlight rather than a candle for light


The OPP continues to urge caution on the road, and is asking people to stay off the roads unless it’s absolutely necessary to drive.

Service has resumed in Toronto on the transit system with the exception of the Sheppard subway. Some busses remain on diversion.

For TTC fares, routes, schedules and service call 416-393-4636 (INFO), Automated information available 24 hours daily. 

GO Transit is operating an Adjusted Winter Schedule. Updates can be found at

The storm has caused dozens and dozens of delays and cancellations at Pearson International Airport over the last two days. Travellers should check the status of their flights.

City officials also sent out the following reminders to the public:

• Try to keep children and pets indoors.

• Keep your car's tank half full at all times.

• Open your taps slightly at the lowest point in your home to keep your pipes from freezing.

• Please offer to help elderly and vulnerable neighbours or those individuals who may need some assistance.

Officials are also asking citizens to make sure they have enough drinking water set aside in containers to last each member of their family three days. People should also make sure they have cash on hand, a transistor radio, and plenty of canned food available.

Progress is being made in restoring power.  Efforts to restore power are being complicated in some areas by the weather which continues to cause new issues distribution systems.
Provincial officials are working with municipalities and local distribution companies to ensure a coordinated response in restoring power as quickly as possible.

Keep in Mind...

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